Click this link or on the Flash button below to watch the 4 minute Service Advisor Appointments/Rental Tutorial - This tutorial takes you through the process of a customer calling want wanting to make a service appointment. The advisor looks at the monthly calendar, then the weekly calendar - and selects a good date for the customer and adds the appointment. He also reserves a rental vehicle for the customer. While on the appointment screen, he notices a special order part that is ready. He can also view the service history and recommended service for both of the customer's vehicles. The advisor can see all the technician appointments for the day by hovering over that link.
Click this link or on the Flash button below to watch the 3 minute Add a Repair Order Tutorial - This tutorial takes you through the process entering the complaints for a customer, selecting the customer and their vehicle and printing the shop copy to have the customer sign and give to a technican.
Contact Information DealerStar Inc., - Sandi Jerome Computer Consulting
1391 NW St Lucie West Blvd Suite 362 Port St Lucie, FL 34986 772-345-0785 sandi@dealerstar.com
Trademark Disclaimer: The product names, logos, brands, and other trademarks featured associated with DealerSTAR’s products, documents and/or promotional materials are not affiliated with the Standards for Technology in Automotive Retail (STAR) organization, and STAR does not sponsor or endorse DealerSTAR’s products, documents and/or materials.STAR is an independent international membership organization serving the needs of OEM, RSP and dealership members worldwide.For information regarding STAR, please visit www.starstandards.org.
